Archive for the ‘Videos’ Category

Scheduling Disasters

Wednesday, November 3rd, 2010



One of the worst environmental human-caused disasters occurred shortly after the Exxon Valdez left the southern terminus of the Alaska Pipeline on March 23, 1989. The actions of Captain Joseph Hazelwood have been scrutinized heavily and he was acquitted of the charge of being drunk at the time. But what is not disputed is that, within two hours of the departure of the vessel, Hazelwood left the wheel house in the charge of a Third Mate and another member of the crew. These two had been scheduled to receive their mandatory 6-hours off-duty before beginning a 12-hour shift. But because of a scheduling mixup, they went back on duty and were bleary-eyed at the helm when the Exxon Valdez struck Bligh Reef shortly after midnight on March 24th, less than 3 hours into its journey to Long Beach, California. It is quite likely that, had the intended schedule been kept and had these men received the proper time-off, this rookie error would not have occurred and 10.9 million gallons of Prudhoe Bay crude would not have been dumped into the waters and pristine coastline of Prince William Sound, resulting in the deaths of 500,000 seabirds, at least 1,000 sea otters, 300 harbor seals and 22 killer whales, and the decimation of countless other fish and coastal life.

Never Enough Time

Monday, July 12th, 2010



I learned in high school how to speed read. When I was in college, this skill certainly came in handy. But I fantasized about other ways to “speed” live. You can “speed write” by becoming more proficient at the keyboard. Can you “speed talk” and increase your rate of communication with others without losing comprehension? I fantasized about starting a “Speed Sleeping” business, with the motto, “Get 8 in 5!” Who wouldn’t pay good money to give oneself a few extra hours each day? Speed living! A few weeks in another part of the world might convince you that American culture is all about fast living. We never seem to have enough time. We are always trying to spend time more efficiently or more effectively. Time management books perennially sell well. Tips and lists and books and courses may help, but the most effective tools will always be the simplest, and ones you can build a habit of using every day. Which tools do you find the best? Which tips or ideas have been the most helpful to you? We’d love to hear from you.

Customer Support in the Cloud

Thursday, July 1st, 2010



The author of the article, Poor Customer Support: The Hidden Cost of Free Software makes a good point: there are other costs to software beyond the purchase price. In fact, the largest part of the cost of the software might be the learning curve necessary to benefit from it, or the cost if something goes wrong and time on that learning curve is lost.

Software as a Service (SAAS) packages, a part of what is known as cloud computing, can be especially susceptible to this. Often, SAAS, such as Google Apps, comes at a “free” level of service, but without support and premium features, and then at a higher cost for support and the features that make the service optimally usable. Don’t underestimate the value of packages that offer support, especially during the early free trial periods when it is easy to evaluate the functionality of the package and its overall ability to meet your needs.

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